Cancellations and refunds

How to cancel

Sign in, open the billing page and choose to cancel. It takes effect immediately — no email, phone call or notice period. You will see the date monitoring stops, and no further payment is taken.

What happens to the rest of the month

Your monitoring keeps running until the end of the period you have already paid for, and your findings stay visible until then. We do not pro-rate part of a month by default.

Refunds

If you were charged after cancelling, charged twice, or the service failed to run its daily checks for a significant part of a billing period, write to billing@mimicradar.com and we will refund that period. Refunds go back to the card that paid, usually within 5–10 banking days.

Outside those cases we do not refund a month that has already been monitored, since the service was delivered. Nothing here limits the statutory rights you have where you live.

EU and UK right of withdrawal

Consumers in the EU and UK have 14 days to withdraw from a distance contract. Because monitoring starts as soon as you subscribe, you agree at checkout that we begin at once and you acknowledge that once the service has been fully performed you lose the right to withdraw. If you withdraw during those 14 days after the service has started, we refund what you paid minus a proportionate amount for the days already monitored. To withdraw, email billing@mimicradar.com saying so — no form is required.

Most MimicRadar accounts are held by businesses rather than consumers, in which case the withdrawal right does not apply and the cancellation terms above govern.

Failed payments

If a monthly payment fails, our payment provider retries it over a few days and emails you. If it still fails, monitoring pauses and the account moves to inactive. Updating your card restores it without losing any earlier findings.

Price changes

We announce any price change by email at least 30 days beforehand. You can cancel before the new price applies, and we never charge a new price for a period already paid for.

More

The full agreement is in our terms of service, and billing data handling is covered in the privacy policy.